FAQ's
Welcome! We're glad to have you here.
This section covers answers to our most frequently asked questions to help make your experience smoother and more informed.
GENERAL INFORMATION
Below are some common questions about Jacsons'
What is Jacsons'?
Jacsons' is a Filipino company specializing in metalworks, security equipment, and office furniture. With over three generations of experience, Jacsons' has become a trusted brand in Visayas and Mindanao.
Where is Jacsons' located?
Jacsons' has branches in Cagayan de Oro City and General Santos City.
How long has Jacsons' been in the business?
Jacsons traces its roots back to the 1970s as a trader of office equipment and officially established its metalworks manufacturing operations in Opol, Misamis Oriental, in 1995. With over four decades of expertise, the company has become a trusted name in the metalworks industry.
What industries does Jacsons' serve?
Jacsons' serves various sectors such as commercial offices, government, banking, education, FMCG, and more.
PRODUCTS
Below are some of are common questions about our products
What types of steel cabinets do you offer?
Jacsons' offers vertical and lateral steel filing cabinets, mobile pedestals, index cabinets, map plans, storage cabinets, steel lockers, steel racks, record safe/vaults and vault doors.
Do you offer fireproof cabinets?
Yes, Jacsons' manufactures fire-rated security equipment, including heat-resistant fireproof filing cabinets and vaults. Our fireproof products include safety boxes (2-hours rating), small vaults (3-hours rating), and regular vaults (4-hours rating).
Do you offer waterproof cabinets?
No, upon customer request, yes.
What is the N24 Collection?
The N24 Collection features ergonomic chairs, lounge seating, desks & workstations and tables & counters
Do you offer modular or cluster workstation setups?
Yes, Jacsons' offers 1-cluster to 4-cluster configurations in different finishes and layouts.
Do you provide ergonomic seating options?
Yes, we have specific executive and task chairs that are ergonomically designed for comfort and productivity.
Are your chairs BIFMA certified?
Yes, it can support up to 125 kg and is designed for 10 years of use.
SERVICES
What services does Jacsons' offer aside from product supply?
Jacsons' offers design, fabrication, assembly, delivery, and installation of metalworks and office furniture.
Do you offer repair & replacement accessories?
Yes, we do. However, our technical team will first assess the item to confirm if the necessary parts are available.
Do you provide installation services?
Yes
Do you accept customization?
Yes. Please provide your design and specifications (e.g., material, color, dimensions) for customization.
ORDERS
How can I place an order?
You can contact our sales team or branch repesentatives via email or phone, or visit one of our branches.
Do you accept bulk-orders or project-based orders?
Yes, please contact our sales team at sales@jacsonsenterprises.com
DELIVERY & INSTALLATION
Below are some common questions about delivery & installation
Do you deliver and install?
Yes, we offer nationwide delivery. For Mindanao, we provide in-house delivery, while for Luzon and Visayas, we partner with trusted logistics providers.
What is the delivery lead time?
Please refer to out shipping policy for delivery lead time.
CUSTOMER SUPPORT
How can I contact Jacsons' for inquiries or support?
You may visit our contact page for inquiries.
Do you offer consultations for office design?
Yes, Jacsons' provides end-to-end office solutions including consultation, layout design, and implementation.
PAYMENT & PRICING
Below are some common questions about delivery & installation
What are your payment methods?
We accept over-the-counter payments at our branches as well as online bank payments.